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The Customer Is Bothering Me: How to Change Attitudes, Improve Results and Grow Your Bottom Line, by Shelle Rose Charvet
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Your customers pay attention to how you attract and treat them. If you do not understand what truly motivates them, they are likely to get their needs met elsewhere. The "one size fits all" approach has become a sign of disrespect.
If you design customer processes, manage teams who communicate with customers and potential customers, or deal directly with them yourself, you are responsible for what your customers experience, and this book was written for you.
Shelle Rose Charvet is an expert on influencing and persuasion using a tool known as the LAB (Language and Behavior) Profile. She is the author of the international bestseller "Words that Change Minds: Mastering the Language of Influence
- Sales Rank: #2983221 in Books
- Brand: Brand: Kendall Hunt Publishing
- Published on: 2010-03-11
- Original language: English
- Number of items: 1
- Dimensions: 8.75" h x 5.75" w x .25" l, .77 pounds
- Binding: Paperback
- 200 pages
- Used Book in Good Condition
Most helpful customer reviews
1 of 1 people found the following review helpful.
This is the communication tool I was looking for.
By C. J. Mc Collough
After Words that Change Minds, my expectations were very high. and I must admit Ms. Charvet didn't disappoint me. She begins with a review of the main areas of the LAB techninique and goes on to give the reader a workable model not only a typical business setting but also for any service related profession.
0 of 0 people found the following review helpful.
Very inspiring advice with entertaining delivery
By Russell S. Milland
Shelle Rose Charvet's books are always insightful and very valuable. This one is an excellent example.
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